VOSD Terms of Use and Policies
Thank You for Shopping with Us.
When you buy a product from VOSD, 100% of the proceeds go to the world’s largest no-kill sanctuary and hospital with over 10,000 rescues and hundreds of resident dogs. Every day, a rescued or abandoned dog from a city in India reaches VOSD. These dogs have survived severe abuse or trauma such as hit-and-run accidents, acid attacks, and more.
Your purchase helps provide these dogs with a second chance at life in a safe and loving home.
Our products are home-crafted, organic, and completely safe. They are made for our own dogs, so we ensure top quality. As ‘a dog’s best friend’, we care deeply for dogs – yours and ours. That’s why we share these products with you through our store.
We are confident in our product quality and offer a no-questions-asked 30-day money-back guarantee. If you’re not satisfied, we’ll refund your payment within 30 days. No paperwork or returns required.
Terms of Use
- This document outlines rules, privacy policies, and terms for using https://vosd.in and https://vosd.in/store.
- The website is owned by The Voice of Stray Dogs (VOSD), a registered non-profit trust in Karnataka.
- These Terms of Use apply to all transactions on this site.
- Terms should be read along with our Privacy, Shipping, Cancellation, and Return policies.
- “Customer”, “You”, or “User” means anyone registering to buy from the website.
- “We”, “Us”, or “Our” refers to The Voice of Stray Dogs Trust.
- By using the site, you agree to these terms and all related policies.
- Terms may be modified at any time without notice.
- Eligibility: You must be legally able to enter into contracts under Indian law.
Transactions
- Commercial terms like price, payment, shipping, and warranties are clearly listed with each product.
- We only guarantee what is stated in the product descriptions.
Disclaimer
- This website and all content are provided “as is” without warranties unless stated.
- VOSD’s liability is limited to replacing goods or refunding the transaction.
- We do not guarantee product descriptions are error-free.
Payments
- Payments are handled by third-party gateways. VOSD does not store payment data.
- We are not liable for any payment issues.
- All payments must be made in Indian Rupees.
Limitation of Liability
- VOSD is not liable for any indirect or consequential damages related to use of this site.
Disputes
- Any disputes will be governed by Indian law. Jurisdiction is in Bangalore, Karnataka.
Privacy Policy
Information Collection
- We collect your name, email, address, phone, and payment details at the time of order. We do not store payment information.
Use of Information
- To improve customer service
- To process transactions
- To run surveys, contests, promotions
- To send emails regarding your order or updates (with the option to unsubscribe)
Information Protection
- We use SSL encryption and secure servers for transactions.
- We do not store sensitive data like credit card info on our servers.
No Information Sharing
- We do not sell or trade your information. Exceptions include trusted services like Google or Facebook and legal compliance.
Policy Changes
- Any changes to our privacy policy will be posted here. Last updated: Feb 20, 2014.
Pricing Information
- Prices include taxes and shipping for orders above Rs. 1000. Orders below Rs. 1000 are charged Rs. 100 for shipping.
Refunds, Replacements & Returns
Cancellations
- Orders for goods can be cancelled and refunded. This does not apply to services.
Refunds
- If you’re not satisfied or receive a damaged product, email shipping@vosd.in. We’ll refund within 30 days.
Exactness Not Guaranteed
- Due to artwork and natural variation, product appearance may differ slightly from pictures.
Shipping & Delivery
- Shipping is available in India only.
- Most products are liquids or oil-based and shipped via SpotOn Logistics (surface shipping).
- Tracking info is emailed once your order ships. Track it at SpotOn Tracker.
Delivery Timelines
- 1-2 days: Delhi/NCR, Mumbai, Pune, Kolkata, Chennai
- 2-3 days: Karnataka, Andhra Pradesh, Telangana
- 3-4 days: Kerala
- 4-5 days: Maharashtra, Gujarat, Rajasthan
- 5-6 days: Kashmir, Punjab, Haryana, UP, MP, Chhattisgarh, Bengal, Odisha
- 5-6 days: Assam, Manipur, Meghalaya, Arunachal, etc.